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Exchanges & Returns


Mystique Intimates Return Policy 

Returns are accepted within 30 days of purchase when products are in new condition and are unworn, unwashed, with original tags attached and packaging materials included. Please be careful when trying on... we cannot accept returns of garments damaged by make-up, perfume, and stains. 

Note: All Items marked Clearance are not eligible for return.  This includes final sale items with a .99 ending.

Mystique Intimates Return Procedures

If you are returning an item, you are responsible for return shipping.  For your convenience, you can select to download a pre-paid shipping label.  A fee of $5.00 will be deducted from you return credit should you choose this option.

EXCHANGES:  Please include the packing slip.  If not available, your name, a daytime phone number, the order number - and include the size and color of the item you wish to exchange for.

We will make the exchange promptly upon receipt of your return - we do not charge you the cost of shipping an exchanged item.  

 

REFUNDS: Please include the packing slip.  If not available, your name, a daytime phone number, & the order number.  After receipt & inspection of the return, your refund will be processed. 

Contact Customer Service

You are welcome to contact us with any questions or comments.

By Email: cs@mystiqueintimates.com or Call: 770-502-1354

Available by phone 8:30 AM - 5:00 PM EST Monday through Friday.

If customer service cannot take your call immediately, please leave a message. All calls are responded to in the order in which they are received.

Returns Address

Mystique Intimates
PO Box 1324
Newnan, GA  30264-1324
USA